In the past, I have tried a couple of small town banks and some of the hugest financial institutions. So far, the best financial services company that I’ve ever had the pleasure to be a member of is USAA. All of my income goes to USAA first and then I transfer my money out to wherever I may need it. USAA is convenient for transfers because they allow you to link numerous external accounts to your USAA checking/saving account. Once you setup a transfer, USAA is very quick with processing everything. When I make a transfer from an external account into my USAA account, they even front me the incoming money while the transaction is processing. This way, I can instantaneously have those funds available to me in case I really need then. Some banks (like WaMu) make you wait a few days before they even think about actually processing the transfer which then takes another couple of days. USAA won me over with their courtesy, trust and common sense when it comes to taking care of their customers. There aren’t a bunch of ‘gotta have it’ or ‘gee whiz’ features but they provide a professional and honest service. Other than a checking account, I rely on USAA for my auto insurance as well as term & universal life insurance policies for my wife and I.

In case you’re wondering, USAA stands for United Services Automobile Association. In order to be a member, you’ll need to be one of the following:

Getting to know USAA

USAA has been around since 1922 and was started by some twenty-five Army officers. With honesty, rather than slimy car salesmanship, USAA has provided financial security to over 6 million (and growing) members. I might also mention that USAA isn’t a publicly traded company; which means that stockholders aren’t calling the shots – instead, the company prefers to listen to their customers. USAA doesn’t have branches everywhere; the company conducts its business through the internet, phones and mail. Beginning in 1922 USAA basically operated through mailings; late in the 1960’s they adopted the use of phones but didn’t get a toll-free number until 1978. Considering that toll free numbers were available in 1967, I’m guessing that USAA was a little slow adapting to change or there just wasn’t a lot of need for phone based services. USAA started operating on the Internet in 1999 and have stayed in touch with technological changes ever since. When I wrote this article, their website was pretty slick. The pages load fast and I can manage every type of account that I have very easily once I login. USAA keeps an archive of your bank statements and other documents (like insurance policies) so that you can look at or print them in a matter of minutes. I can also communicate with USAA’s customer service through speedy email messages that are built in to their site.

USAA runs on integrity; employees don’t receive any commission for selling someone a bunch of different insurance policies that they don’t really need. USAA currently offers incredibly competitive checking, savings, loans, certificates of deposit, credit cards, mortgages, auto insurance, home & property insurance, life insurance, numerous investing options, and much more. USAA also provides a free financial assessment so that you can see where you need to improve your financial situation. The financial assessment is a good tool for anyone but it is especially important for any young military member who just left their parent’s house for the first time. If you are eligible to be a USAA member and are trying to reach a decision on whether you should choose USAA or not, I urge you to read this short article.

Subscriber’s Account

This is just icing on the cake and shouldn’t be a major consideration when deciding to join USAA. When you pay $X amount of money to USAA for some type of insurance policy, your money sits in an account. This account is your Subscriber Savings Account (SSA) and it’s something that you’ll never be able to see or mess with. You can pretty much assume that you will never see your insurance premiums again, however, every once in a while something magical happens. If USAA had an awesome year – one where the company’s investments did great and they didn’t have to cover a lot of member accidents or other catastrophic losses – then USAA may choose to give you some of your premium money back. SSA Distributions are never guaranteed, but I have received them on a fairly regular basis.

USAA’s Official Explanation

Subscriber’s Accounts are a unique feature of USAA membership. As a reciprocal insurer, USAA holds a portion of its capital in each member’s name in a Subscriber’s Account. The association may, at the discretion of the USAA Board of Directors, use these funds to support USAA’s mission and goals.

Subscriber’s Accounts play an important role in our financial structure by providing capital to satisfy legal and regulatory requirements, support current and future operations, and pay large unexpected losses, such as claims from catastrophes.

Each year, the USAA Board of Directors examines whether USAA’s capital exceeds its current and projected needs and requirements. As circumstances permit, the board may authorize a distribution from each member’s Subscriber’s Account. If the board authorizes a distribution, a member can choose to receive the Subscriber’s Account distribution by direct deposit, apply the Subscriber’s Account amount to a USAA auto and property insurance bill or receive a check.

Final Ramblings

If you qualify to be a member – definitely take advantage of USAA’s professional services. USAA strives to be the provider of choice for the military community. They have succeeded in that mission with me; I’d like for everyone to be able to experience the benefits of being a member of USAA.

Approximately 90% of my money dealing is conducted over the internet. I currently have a checking account with USAA, a savings account with ING Direct and some business accounts with Washington Mutual. Although I’m very anti-social, this isn’t the main reason that I engage in online banking. Basically, it all comes down to the fact that I am a big fan of anything that I can complete while wearing pajamas. I enjoy being able to check my balance, transfer funds, and review my banking documents at any time. Quite often, I can only remember to do all of these things when it’s one o’clock in the morning – so I’d kinda be screwed without some sort of internet banking option. I’ve grown up with computers my whole life, so I’m more comfortable typing and clicking than actually speaking to a bank teller. For those of you who are a little anxious about banking online, I’ll discuss the many benefits and a couple shortcomings related to home banking.

Online Banking

The common bank out there will usually have numerous branches that you can visit in person and might also provide you with the option of tending to your financial matters online. Such financial institutions provide their customers with a win/win situation. Unfortunately, most of these banks are despicable when it comes to caring about their customers.

Other banks primarily operate over the internet, rather than maintaining any physical “brick and mortar” establishments. These are the true “Online Banks” and I consider them to be a shimmer of hope in this dismal land of money grubbing financial institutions. These guys are a little more relaxed than most traditional banks usually.

As mentioned above, Online Banks don’t have to build or maintain local branches. No brick and mortar facilities translates into savings for the Online Bank and it’s customers. They sidestep having to shell out money for branch employees, maintaining ATMs, security escorts for money transfers, and yada yada yada. In return, the customers usually receive a higher interest rate and fewer fees than what they might find at their local banks.

The Cons

Since the banks are online – you won’t be able to stop in for a face-to-face resolution to any problems. You will have phone calls, emails, faxes and snail mail at your disposal but if you enjoy causing a scene and getting into some employee’s face, then this isn’t the type of bank you’ll want.

Deposits can be difficult when you use an online only bank. Since they don’t own any ATMs or branches you’ll usually have to mail in your checks. This might not be a huge problem because you use a direct deposit or you transfer money from another account – but in certain situations this can be a real headache. Some online banks even allow you to deposit money into your account by sending them a scanned image of your check and then voiding it out.

Home Banking Security

A huge concern that is always floating around out there is security. You need to understand that every bank is going to be concerned with security. So whether you’re creating an online account with your long time brick and mortar bank or you’re signing up with a new internet only banking service – they are going to protect your information. All banks use sophisticated levels of encryption to transmit your personal information over the internet. I suggest that you remove any doubts about the bank from you head for now because the biggest risk to your security is probably going to be you.

The main security concern related to online banking is most likely the fact that customers become victims of online scams and fraudulent emails. This is something that your bank cannot protect you from. In fact, these scams are at no fault to your online bank – it would actually be your fault if you ever got duped. As an example, pretend that you are a member of “A1 Bank” and you get an email that looks like it’s from “A1 Bank” claiming that there is a problem with your account or asking for your personal information. If you fall for this trick and reply to the email with your personal information – you can’t blame your online bank. You can always contact “A1 Bank” to verify if they need something from you but make sure that you use the email address, contact form, or phone number from their website – not the ones in the email. Very similar to emails that look like they are from your bank, are websites that look exactly like your bank’s website. If you aren’t paying attention, you might type in your login information and the ‘bad guys’ with use that info to login to the real website. Make sure that you type in the web address for your bank or use a trusted bookmark each time. It’s best not to click on any of the links in emails that you receive, unless you know for sure who sent you the email. You could also have some malicious software on your home computer that compromises your personal information. These types of software steal your information or record your keystrokes and send it home to the ‘bad guy’ who created the software.

If you’re really worried about security, I suggest that you educate yourself on the threats. Some basic tips that I recommend for your security are (a) investing in an internet security suite and (b) using a different password for each online account that you have. If you need help remembering all of your passwords, check out Roboform. It’s also a good idea to protect yourself from identity theft with some sort of insurance policy. I recommend LifeLock but there are other programs around like ID Watchdog – it’s best to shop around.

What I like about Online Banking

The advantages are plentiful – convenience always creeps into my mind first. I do my budgeting and track my balances at random times and my banks are always ready when I am. Online Banks are available to you 24 hours a day, seven days a week – unless they are performing some sort of site maintenance which is usually done in the wee hours of the morning. Your account information never closes and with wireless internet available practically everywhere, you will even be able to keep track of your finances while traveling.

You should experience less of a hassle with record keeping and paperwork. With my banks I can manage my checking, savings, auto insurance, life insurance, IRAs, CDs, and so on under one secure roof. I can print documents off whenever I need to or save them electronically and back them up. Most Online Banks also allow you to export your financial information to your favorite applications such as Quicken or what have you.

Every internet bank that I’ve ever looked at will refund your ATM fees each month. Since these guys don’t operate any ATMs of their own, they understand that you’ll get charged an arm and leg when you go to another bank to withdraw some money. At the end of each statement period, most Online Banks will automatically refund your ATM fees back into your account. You won’t have to track anything or even remind the bank to pay you back – it’ll just show up. Keep in mind that they do have dollar limits of how much they’ll pay back each month so make sure you know what that limit is.

Final Ramblings

Don’t be scared of internet banking – embrace this wonderful innovation. If you found my website then I’d say you’re capable enough to operate an online banking account. Once you’ve created your account, schedule a day to sit down and play with all of the cool functions on the website. Remember that if you have any questions you can always call or email the bank and someone will provide you with support.